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Training and Support

The Help Desk and Web Services assist with all website needs including:

  • Training and support
  • Site and account creation and design
  • Graphics and content assistance (such as galleries, carousels, accordions, forms, RSS, Twitter or Facebook feeds, and forms creation)
  • Navigation strategies, web usability and information architecture
  • Google Analytics
  • Google Search Appliance
  • Web accessibility compliance

Support options:

Work Orders

Work Orders are the quickest way to get assistance. Place a work order here, and bookmark the form for next time! 

Note: Work Orders are completed by a combination of the Help Desk staff, Web Services staff and also Ucomm, so please do not email a person. Submit a work order and we'll take care of the rest.

Training

The Help Desk offers training workshops on OUCampus, the campus Web Content Management System. For training dates and documentation, see Help Desk training dates.

Friday Open Lab

Open Lab is offered every Friday for two hours for those who have completed training but need in-person assistance specific to their own website.

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