Frequently Asked Questions

General Questions

What is Fresno State Career Connections?

Fresno State Career Connections (FSCC) is a powerful online tool that allows alumni, parents and friends of Fresno State (referred to as Consultants) to connect one-on-one with each other and with students for career conversations, industry specific resume critiques, informational interviews and mock interviews. Consultants select the types of connections they are willing to provide, and all connections are held over the phone. Fresno State Career Connections is paid for by the Fresno State Alumni Association, offered free of charge to current students and first year graduates of Fresno State.

How much does it cost? It's free.

FSCC is free for all Fresno State consultants and advisees. There is no charge for phone calls, whether local, long distance, or international.

How do I update my profile?

To update your profile follow these steps:
  1. Go to the website's consultant login page here
  2. On the right side you can login with your LinkedIn profile, or username and password you created
  3. Once you are logged in, you will see your name in the upper right
  4. Float over your name and select "My profile" from the drop down menu
  5. On the right side select "Edit Profile"
  6. Once you do this, you will see a new set of prompts, often accompanied with an icon of a pencil.
  7. Click on the prompt/icon to enable editing of your profile.

Who is FSCC for?

  1. Freshmen and sophomores: Connect with consultants who have degrees, or work in industries they are considering, enabling them to make a more informed decision about the major they choose.
  2. Juniors and seniors: Begin going deeper. Connect with consultants to being building their network, and to learn more about what to do while still in college (research opportunities, internships, resume-enhancing extra curriculars, etc.) to prepare for internships, work experience to gain while still in college, and strategies on getting their first job out of college.
  3. Alumni: Connect with other alumni and with students to share your expertise.

How does FSCC help advisees and consultants?

FSCC helps students and alumni find the expertise they need to fulfill their professional goals, practice for a big interview, and/or get insights into a particular career field or industry.

Who can register as a consultant? An advisee?

Our consultants are Fresno State alumni, staff, faculty, parents, and friends of Fresno State who have been invited to participate. Fresno State students and first year graduates can both use FSCC as advisees.

Do I meet in person with a consultant/advisee?

FSCC is meant to connect advisees with consultants via phone calls only. The software platform will send both parties a reminder before their scheduled phone call, and at the designated time, will call each party, connecting them to each other. No face-to-face meetings, or sharing of personal information is required.

What is Firsthand (Evisors)?

FSCC is powered by Firsthand, a company founded in 2010 that specializes in career coaching technology. They run a public platform,, in addition to creating specific platforms for colleges and universities.

Are there any long-distance phone charges?

No, there is no charge for long-distance or international calls.

For Advisees (Students)

What is a "credit?" Does it cost money to buy credits?

Credits do not cost money. Credits are simply used as a way to help measure how much and what kind of services are being used by students. When you run low on credits simply send an email to and you will be given additional credits. 

How do I know if the consultant I select is right for me?

Before requesting a meeting, advisees can review the consultant's profile, including any available feedback from other advisees. You can also view a consultant's current title, work experience, academic background and, when available, general schedule.

Will the consultant be able to see my name, phone number, or email address?

FSCC will never share your name, phone number, or email address with the consultant. Of course, you are welcome to share this information with your consultant during the course of your conversation.

After your consultation, we also encourage you to send the consultant a request to connect on LinkedIn. This is a great way to begin building your network (if you haven't created a LinkedIn profile, it only takes a few minutes).

For Consultants

What can I expect if I sign up?

As a consultant you will receive a profile on Fresno State Career Connections, viewable by current Fresno State students and other alumni. The online platform offers automatic phone calls, built-in-scheduling services, and a platform for file-sharing without revealing your last name, email or other contact information.

What types of advice can I offer?

You are welcome to provide any career-related advice that you think is relevant to the student or alum. Everyone has professional expertise from years of work and education, but few ways to connect with the Fresno State community to share those insights. Whether they are interviewing for a job or internship, applying to graduate school, or learning about a specific industry, students can benefit from your unique perspective and experiences. Advisees are responsible for letting the consultant (you) know what type of information or advice they are seeking. Feel free to ask your advisee for additional clarification on his or her needs and interests in advance of the conversation.

Where on my profile should I discuss the ways in which I can be most helpful to students?

We recommend filling out the summary at the top of your profile ("Summarize your background and expertise") as well as filling out details related to the type of consultations you are willing to offer (career conversations, resume reviews, and/or mock interviews). Generally, the more details the better, as they enable advisees to choose more suitable consultants and to ask more educated questions.

I do not identify with any of the function options in the platform, yet the function field is required. How can I ensure that advisees will be able to find my profile?

Note that many advisees will be searching the platform not just by industry or function, but by keyword. We therefore recommend sprinkling relevant keywords throughout your profile. Possibilities for keywords include more specific

  1. Job functions or industries (e.g. graphic design, freelance writer, ministry, fundraising, sustainability human services, psychology, science research, venture capital, etc.);
  2. Diversity (diversity-based assets or training that you could bring to a consultation); or
  3. Subsets of students you are most interested in advising (e.g. English majors, first generation college students, African American students, LGBTQ, student athletes, student government, etc.)

How is my privacy protected?

FSCC and Firsthand takes the privacy of its consultants very seriously. At no point is your phone number or email address given. Students can contact you in advance, share files and schedule subsequent meetings by using their consultation home page that routes everything through our system and protects your privacy.

When should I expect my first consultation?

Your consultant profile will be "live" once it is complete, so you may receive a request any time after registering. You will be notified by email if you receive a consultation request, so please make sure the email you provide is an email account you check on a regular basis. You can increase traffic to your profile in a number of ways, including adding a clear profile picture and adding detailed descriptions of your skills and experience.

How should I prepare for my first consultation?

The meeting request you receive by email from Fresno State Career Connections (FSCC) will have some suggested meeting times based on the preferred times listed in your profile. This meeting request will also include details about the type of advice the advisee is looking for (e.g., informational interview for investment banking).

Once you accept the meeting request for a specific time, FSCC will send you a calendar invitation. In preparation for your meeting, we recommend you prepare as you would for any professional meeting. You can contact the student in advance of the meeting through the consultation home page (accessible on your consultant profile) if you have specific questions on what they would like to cover (e.g., types of investment banking interviews they want to focus on) or if you want them to forward additional files to your attention. All information will be shared through this consultation page and we will notify you by email if the student contacts you.

What is the cancellation policy?

A consultant can reschedule a meeting as long as it is accepted by the advisee and it is at least 48 hours in advance of the session. Sessions cancelled within 48 hours of a session will be reviewed; multiple late cancellations could result in the suspension of your profile.

I forgot my password. How do I reset it?

Please visit the login page and click 'Recover Password.' Submit your email address to receive a link that will allow you to reset your password.

What if I want my profile hidden or removed?

  1. To hide your profile: change your setting to "Out of Office" in your settings after you've logged in to your account. Select a specific time frame to hide your profile.
  2. To delete your profile: Please send an email to

How can I share feedback with Fresno State about my consulting experience?

Feedback from consultant to advisee typically occurs within the consultation and remains confidential. If you have a concern about a particular advisee that you would like to voice to us, you may do so by sending an email to

How can I limit the number of requests for consultations that I receive?

As a consultant, you can limit the number of consultation requests that you receive each month. Once you reach the limit, your profile won't show up in search results or be available for requests until you enter a new 30-day period. You can set up the limit when you register or any time you log in to your account to update your profile.
You are also welcome to reject any specific requests for consultations that you receive, especially if you feel like another consultant is likely to be more helpful to an advisee than you can be. If this is the case, simply decline the request and provide a reason to the advisee requesting the consultation.