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Welcome to the Technology Services Help Center
Appointments Required for Service Desk Walk-In Support
With the current state of the Pandemic Walk-in support for the following two issues
is available with an appointment.
1.) Prior off Campus Laptop or Notebook that needs password reset.
2.) Eduroam Connection needed on mobile device or Laptop
Appointments available from 3PM - 5PM Monday - Friday.
*To make an appointment please follow this link HERE. or Call 559.278.5000
For all other technical support please call the Technology Service Desk at 559-278-5000 or submit a Team Dynamix support ticket using the buttons below.
Please Note: For all Center for Faculty Excellence issues or Canvas issues, please use the provided Zoom link for support, https://fresnostate.zoom.us/j/86566037616 , or you can email their department at: Canvas@mail.fresnostate.edu
Frequently Requested Resources
Download TeamViewerQS: Windows, Mac
Access Apporto Virtual Lab Apps
Get help using Zoom Meetings
Instructions to use VPN to get on Fresno State Network
Download Zoom Meetings software
Check the service status of Canvas: here
The Service Desk telephone number is (559) 278-5000.
Telephone Support Hours for the Technology Service Desk:
| Day | Hours |
|---|---|
| Monday - Friday |
7:30 AM - 6:00 PM |
Please note: There is limited Canvas support after 5PM as Canvas administration tools are not handled by the Service Desk.
Telephone Options for 278-5000
| Option # | Option |
|---|---|
| Option 1 | Students |
| Option 2 | Faculty / Staff |
Our office location is McKee Fisk. 137, you can find us using the Campus Map.
Prevent Phishing at Fresno State!
If you suspect that you’ve come in contact with a bogus phishing scam or virus, change your password and contact the service desk.
We urge you to remain vigilant against these types of email scams.
Looking For Self Help - Check out the Technology Services Knowledge Base!
At Technology Services, we understand some individuals may not actually need our one on one support. As a research campus we understand some Faculty, Staff and students like finding solutions to common issues on their own.
The Knowledge Base system includes commonly found solutions to issues you may have related to; Campus Wifi, Email, Duo, and any hiccups you may encounter while working from home.
Please visit the Technology Services Knowledge Base Page, linked here.
