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Welcome to the Technology Services Help Center

Please Note: the SD is now fully working from home, while we continue to adjust during this health crisis your patience is appreciated.
 
You can continue to get help by calling 559-278-5000 
 
Zoom Bombing: What is it, and how you can protect your meetings from unwanted visitors:

Check the service status of Canvashere

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Self Help button

View my tickets button

 

Work from home Quick Support links and Downloads: 

Forward work phone to cell phone
Download TeamViewerQS: Windows, Mac
Get help using Zoom Meetings
Instructions to use VPN to get on Fresno State Network
Download Zoom Meetings software

The Help Center, in cooperation with Center for Faculty Excellence and DISCOVERe, offer multiple channels of support and training for students, faculty, and staff to expedite technical support. We also provide a channel for online work orders via our Help Center web-based forms.

 

The Service Desk telephone number is (559) 278-5000.

Telephone Support Hours for the Help Desk: 

Day Hours
Monday - Thursday

7:30 AM - 8:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday 2:00 PM - 6:00 PM

 

Telephone Options for 278-5000

Option # Option
Option 1 Academic Technology Center and Canvas Support
Option 2 Technology Service Desk

Walk-In Support

The Service Desk is available for walk-in support from 8 AM to 5 PM, Monday to Friday. Our office location is McKee Fisk, room 137. You can find us using the Campus Map.

Google Migration Feedback!

We value your feedback regarding the Google Migration Process and have provided a link allowing you to express your ideas and concerns. Please access our feedback form.

Prevent Phishing at Fresno State!

If you suspect that you’ve come in contact with a bogus phishing scam or virus, change your password and contact the service desk.

We urge you to remain vigilant against these types of email scams.