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Welcome to the Technology Services Help Center

Please Note: For all Center for Faculty Excellence issues or Canvas issues, please use the provided Zoom link for support,  https://fresnostate.zoom.us/j/86566037616 , or you can email their department at: Canvas@mail.fresnostate.edu

Technology Services support is available by calling the Technology Service Desk at 559-278-5000 or submitting a Team Dynamix support ticket using the buttons below.


  

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Self Help button

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Frequently Requested Resources

Download TeamViewerQS: Windows, Mac
Access Apporto Virtual Lab Apps
Get help using Zoom Meetings
Instructions to use VPN to get on Fresno State Network
Download Zoom Meetings software

 

Check the service status of Canvashere

The Service Desk telephone number is (559) 278-5000.

Telephone Support Hours for the Technology Service Desk: 

 

Day Hours
Monday - Friday

7:30 AM - 6:00 PM

Please note: There is limited Canvas support after 5PM as Canvas administration tools are not handled by the Service Desk.

 

Telephone Options for 278-5000

Option # Option
Option 1 Students
Option 2 Faculty / Staff

Walk-In Support 

If on campus and in need of support, please call the Service Desk at 278-5000 to schedule an appointment with a Desktop Services Group (DSG) or Department/College Information Technology Liaison (ITL), available from 8 AM to 5 PM Monday - Friday.

 

Our office location is McKee Fisk. you can find us using the Campus Map.

Prevent Phishing at Fresno State!

If you suspect that you’ve come in contact with a bogus phishing scam or virus, change your password and contact the service desk.

We urge you to remain vigilant against these types of email scams.

 

Looking For Self Help - Check out the Technology Services Knowledge Base!

At Technology Services, we understand some individuals may not actually need our one on one support. As a research campus we understand some Faculty, Staff and students like finding solutions to common issues on their own.

 

The Knowledge Base system includes commonly found solutions to issues you may have related to; Campus Wifi, Email, Duo, and any hiccups you may encounter while working from home. 

Please visit the Technology Services Knowledge Base Page, linked here.