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Welcome to the Technology Services Help Center
Please Note: the Service Desk is now fully working from home, while we continue to adjust during this health crisis your patience is appreciated.
You can continue to get help by calling 559-278-5000 or submitting a ticket below.
Work from home Quick Support links and Downloads:
Forward work phone to cell phone
Download TeamViewerQS: Windows, Mac
Get help using Zoom Meetings
Instructions to use VPN to get on Fresno State Network
Download Zoom Meetings software
Check the service status of Canvas: here
The Service Desk telephone number is (559) 278-5000.
Telephone Support Hours for the Technology Service Desk:
| Day | Hours |
|---|---|
| Monday - Friday |
8:00 AM - 6:00 PM |
Please note: There is limited Canvas support after 5PM as Canvas administration tools are not handled by the Service Desk.
Telephone Options for 278-5000
| Option # | Option |
|---|---|
| Option 1 | Students |
| Option 2 | Faculty / Staff |
Walk-In Support (Due To Covid-19 all walk-in support is by appointment only.)
The Service Desk is currently working from home and is only available for on campus walk-in support on a case by case basis.
If on campus and in need of support, please call the Service Desk at 278-5000 to schedule an appointment with a Desktop Services Group (DSG) or Department/College Information Technology Liaison (ITL), available from 8 AM to 5 PM Monday - Friday.
Our office location is McKee Fisk. you can find us using the Campus Map.
Prevent Phishing at Fresno State!
If you suspect that you’ve come in contact with a bogus phishing scam or virus, change your password and contact the service desk.
We urge you to remain vigilant against these types of email scams.
Looking For Self Help - Check out the Technology Services Knowledge Base!
At Technology Services, we understand some individuals may not actually need our one on one support. As a research campus we understand some Faculty, Staff and students like finding solutions to common issues on their own.
The Knowledge Base system includes commonly found solutions to issues you may have related to; Campus Wifi, Email, Duo, and any hiccups you may encounter while working from home.
Please visit the Technology Services Knowledge Base Page, linked here.
