Welcome to the Technology Services Help Center

Systems Status: No reported system issues at this time.

News: Authentication process for users who login directly to PeopleSoft Campus Solutions (CS) and/or Human Resources (HR) is changing. Please see this attached document for information.


The Help Center, in cooperation with Center for Faculty Excellence and DISCOVERe, offer multiple channels of support and training for students, faculty, and staff to expedite technical support. We also provide a channel for online work orders via our Help Center web-based forms.


Submit an online work order for Student or Faculty/Staff.  

For immediate assistance, contact the Help Desk.

 

The Help Desk telephone number is (559) 278-5000.
 

Telephone Support Hours for the Help Desk: 

Day Hours
Monday - Thursday

7:30 AM - 8:00 PM
Friday

7:30-6:00 PM
Saturday

9:00 AM - 5:00 PM
Sunday 2:00 PM - 6:00 PM

Telephone Options for 278-5000

Option # Option
Option 1 Blackboard Support
Option 2 Classroom Video Services
Option 3 DISCOVERe & Guides-on-the-Go
Option 4 Technology Services Help Desk

Walk-In Support

The Help Desk is available for walk-in support from 8 AM to 5 PM, Monday to Friday. Our office location is McKee Fisk, room 137. You can find us using the Campus Map.

Google Migration Update News!

You may be wondering what's new with the Zimbra to Google migration process. Please access our Go Google webpage for all the latest updates.

We value your feedback regarding the Google Migration Process and have provided a link allowing you to express your ideas and concerns. Please access our feedback form here

Prevent Phishing at Fresno State!

If you suspect that you’ve come in contact with a bogus phishing scam or virus, change your password and contact the help desk.

We urge you to remain vigilant against these types of email scams. For more information, click here.