Welcome to the Technology Services Help Center
Systems Status: We are currently experiencing a problem with internet connectivity in Education and Peters building. We are working to resolve the problem as quickly as possible and will provide an update when available. We apologize for the inconvenience.
Help Desk News: Welcome to the new Help Desk webpage! Please share any feedback you have.
The Help Center, in cooperation with TILT and DiscoverE, offer multiple channels of
support and training for students, faculty, and staff to expedite technical support.
We also provide a channel for online work orders via our Help Center web-based forms.
Place work order for Student or Faculty/Staff.
The Help Desk contact information is located here.
The Help Desk telephone number is (559) 278-5000.
Telephone Support Hours for the Help Desk:
| Day | Hours |
|---|---|
| Monday - Thursday |
7:30 AM - 8:00 PM |
| Friday | 7:30 AM - 6:00 PM |
| Saturday | 9 AM - 5 PM |
| Sunday | 2 PM - 6 PM |
Telephone Options for 278-5000
| Option # | Option |
|---|---|
| Option 1 | Blackboard Support |
| Option 2 | Classroom Video Services |
| Option 3 | DiscoverE & Guides-on-the-Go |
| Option 4 | Technology Services Help Desk |
Walk-In Support
The Help Desk is available for walk-in support from 8 AM to 5 PM, Monday to Friday. Our office location is McKee Fisk, room 137. You can find us using the Campus Map.
Online Support
Online support is available on most Help Center pages by clicking on Help for Students or Help for Faculty & Staff and then Work Orders both located on the left-hand menu.
Live Chat With A Help Desk Agent
Coming Soon
The intent, or appropriate use, of Help Desk Live Chat is to provide interactive, online troubleshooting for Fresno State support technology services. Please note that your chat is monitored, and that your chat may be reviewed for support purposes at a future date.
Help Desk Live Chat Hours
Coming Soon
Inappropriate Use for Help Desk Live Chat
- Placing an on-line service request.
- Questions of a non-technical nature. The campus operators can be reached at 278-4240.
- Reporting a non-technical campus emergency. The campus police can be reached at 278-8400.
- General Fresno State academic advising questions. Please visit the University Advising Services
Additional notes about Fresno State Help Desk Live Chat
- Foul or abusive language is not allowed during that chat session. If the consulting agent feels threatened or offended, the agent will end the chat session and you will be banned from using Live Chat in the future.
- Your chat may be recorded and used for support purposes at a future date.
- The chat tool has a translation feature. While it's not a perfect tool, it is an available feature.
- To send yourself a copy of your chat, enter an email address and click on Email Transcript.
- After your chat with a Help Desk agent, you will have the opportunity to rate your session and leave feedback. We encourage you to leave us a note.