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Technology Services at Fresno State

Welcome to the Technology Services website.

Technology Services provides administrative information services, core services, and desktop support to the Fresno State community.

Our department consists of a well trained team of individuals dedicated to providing effective technology and quality services and support that are integrated into the daily activities of the entire campus.

We hope you'll browse through our website using the tabs above and helpful resources below to learn more about the services and support available to you. 

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National Cybersecurity Awareness Month 

October is National Cybersecurity Awareness Month, an annual initiative to raise awareness about the importance of cybersecurity. Each week Technology Services will share tips and practices designed to improve your cybersecurity knowledge. Our goal is to promote deliberate, mindful behavior that serves to protect our information assets.

Transform your skills and security know-how through security awareness and prevention. This week’s focus is on the digital skills needed to manage your mobile devices.

What are Digital Skills? Cornell University defines digital literacy as ‘the ability to find, evaluate, utilize, share, and create content using information technologies and the Internet. This digital expansion into all areas will lead to growing challenges of digital security.

Digital Skills – Mobile Device Management: By 2020, it is expected there will be 11.6 billion connected mobile devices, more than one device per person.  Because of our increasing reliance on mobile devices, attackers see mobile devices as a great opportunity to get their hands on our information and money.  We must learn the digital skills needed to secure and manage our mobile devices.

Mobile devices have rapidly replaced the personal computer at home and in the workplace.  We rely on smartphones and tablets for everything internet-related in our lives. We communicate and store personal and professional information on them, but also use them for web surfing, online shopping and banking.

What are the main threats to Mobile Devices? Our phones or tablets are mini-computers and should be protected. Mobile devices have the same or more threats than a PC or laptop. As a mobile user, you should develop the digital skills and learn how to protect yourself from a variety of threats.

Mobile Apps – It’s more than just a game: The first-generation mobile phone apps were developed in-house by the handset manufacturers. During this period, the first apps were games like Snake, Pong, and Tetris.  But soon mobile phones were more than a novelty and people began to carry these devices with an increased demand for apps with more features for communication, storing data, banking, shopping, internet access, etc.

Digital Skill:  With so many apps available, only install apps from official app stores.  Before downloading an app research the app and its publishers. Be cautious of links you receive in email and text messages that might trick you into installing apps from a  third party or unknown sources. Read the app’s permissions to check which types of data the app can access and if you want to share your information with external parties.

Mobile Vishing: The voice phishing scam: Vishing is a fraudulent practice where verbal communication technology (phone or Voice over IP) is used by an unauthorized attacker pretending to be a reputable entity.  The attacker’s aim is to manipulate individuals into revealing financial or personal information or providing unauthorized access.

Digital Skill:  Be aware of the scam and learn to recognize such calls. Typically the attacker uses a generic greeting since the attacker rarely knows your name.  The calls always have a sense of urgency for false reasons: Bank account problems, package delivery, etc. During the call verify the identity of the caller and avoid giving out any information or performing any action you may be requested to do so by the caller.  

Mobile Banking Malware:  It can cost you money:  Mobile malware is malicious software which targets mobile devices.  Mobile banking malware is designed to steal the financial information stored on mobile devices.  Mobile banking malware can be spread by visiting malicious websites, downloading malicious apps, or responding to phishing email.

Digital Skill:  Always use your bank’s official mobile app and make sure you are visiting the real bank website every time. Don’t share any information about your account via text messages or email.  Always use a secure Wi-Fi network and never conduct banking or on-line shopping from an open or public Wi-Fi network. Avoid having your online banking site or app log you in automatically.

Mobile Ransomware: Say goodbye to your files:  Mobile ransomware holds your mobile device and data hostage for a price.  Mobile ransomware, a type of malware, locks your device and prevents you from accessing your files and device features.  Mobile ransomware can be spread by visiting malicious websites, downloading malicious apps, or phishing email.

Digital Skill:  Always be wary of emails and websites that look suspicious or sound too good to be true.  Do not grant device administrator rights to anybody. Make sure you backup your data regularly and keep all your mobile apps and operating system up to date.



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