Are you ready to work remotely?

A variety of circumstances might require you to temporarily work remotely.  The checklist below provides you suggested actions and tools to ensure that you can continue to perform your job with ease. Online meetings can be held, files can be accessed and stored online, share your computer screen with colleagues, make audio calls via your computer, and more!

Guidelines to Protect University Data


Checklist

Check list

Be prepared checklist 

Using personal computer

Get Help

Get help

Contact the Service Desk

at (559) 278-5000


ADDITIONAL RESOURCES

Box

Accessing your files remotely

Canvas

 Online learning and teaching

G Suite

Email, Calendar, Drive and Hangouts     

 


Telephone / Voice Mail

Voice mail and call forwarding    

VPN

Connect to a secure campus connection (Virtual Private Network)

Zoom

Web conferencing for faculty, staff and students.

 


 

ACD (for offices with an ACD)

  • Changing an announcement message 
  • Changing call routing 

Submit a ticket

 


 

Instant Messaging: Fresno State Slack

  • Instant messaging from anywhere, anytime
  • Collaboration for individuals or groups

Please contact your ITL 

 


  

Telephony

 



Virtual Private Network (VPN)

Faculty and staff, working remotely, will need to use the Fresno State Virtual Private Network (VPN) https://vpn.csufresno.edu to securely access their campus workstation, shared folders, local databases or other campus servers.
 
Fresno State's VPN creates a safe and encrypted connection that allows employees to safely send information back and forth from the campus and their remote location. Depending on the speed of your remote location, some activities may be slower than when you are physically on campus. 

Instructions on how to set up a VPN 

 



Zoom

Fresno State uses Zoom for video and web conferencing; available to all students, faculty, and staff.  Zoom allows for video, audio, and screen sharing between up to 200 participants.  It can be used from any computer, laptop, tablet, or phone, and it works on PC, Mac, Android and iOS devices.  Zoom also works with rooms equipped for video conferencing such as Polycom, etc.  Any Fresno State user can initiate a video or audio meeting, allowing Zoom to be used for any online meeting, whether between two or many people.  Anyone in the world can join a Zoom meeting, but only a host can start/schedule meetings.

Zoom - How to Guides

Support / System Requirements

Zoom Reference Sheet / CFE

To access the Zoom platform login using your Fresno State username and password at fresnostate.zoom.us.

Quick Links to Resources

Resource URL
Need Help?  Submit a ticket
Box fresnostate.edu.box.com
Canvas Center for Faculty Excellence
Eduroam Instructions to connect to Eduroam 
Email mail.fresnostate.edu
ITL - College/Depts Liaisons How to contact your IT Liaison
Office 365 http://portal.office.com/
Password Reset password.fresnostate.edu
Service Desk help.fresnostate.edu
Zoom How to Guides
VPN  https://vpn.csufresno.edu