Working to meet our goals
Meeting Our Goals to Better Support You The Technology Services team has been meeting our goals of higher levels of customer service, end-user satisfaction, accessible end-user self-help and higher levels of transparency. Your input in surveys has been extremely helpful in achieving our goals.
Looking For Self Help - Check out the Technology Services Knowledge Base! The Knowledge Base system includes commonly found solutions to issues you may have related to; Campus Wifi, Email, Duo, and any hiccups you may encounter while working from home.
Building a solid foundation
The Service Desk is here to assist you. We have established clear criteria for triaging incoming requests to determine their urgency, set reasonable resolution targets and determine appropriate escalation protocols.