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Client Services

Director of Client Services - Brad Barker

Desktop Support Group [DSG]

Desktop Support/Professional Services provides desk-side support to end-users and the support work related to desktops and laptops. These services include the setup, maintenance and repair of desktop/laptop computers. Desktop Support/Professional Services work with IT Liaisons to deliver desktop support to units including Colleges, Schools and Divisions.

Service Desk [Help Desk]

The Service Desk staffs our campus Help Desk, delivers call routing and dispatch services for technology-related support calls and provides operational support for our service management practice.

The Help Desk provides first level telephone, online, and email support for the entire campus community.

For telephone support and hours click here to visit the Help Desk.

Technology Purchases

Technology Services provides baseline recommendations on technology equipment on campus, including computer workstations, faculty laptops, and smart classroom equipment. Technology Services works collaboratively with the Academic Information Technology (AIT), campus purchasing and various other campus entities to ensure that campus technology equipment stays current and useful.

Current campus standards can be found here.

 

Link to campus policy for purchasing technology

  

Manager of Technology Support Services - Harry Zahlis

College & Divisional Liaisons

An IT Liaison is the on-site presence to provide a response to service requests within a College, School or Division for those matters where the Help Desk cannot directly provide support. An IT Liaison is available to faculty, staff and students in the College, School or Division to provide first contact resolution, on-site consultation, and coordinate the response of central IT resources for service requests within a College, School or Division. IT Liaisons seek to deliver IT services in a manner that is aligned with the priorities and practices of the central IT and the College, School or Division.

Submit a ticket

 

College or Division IT Liaison / Contact Phone Submit Ticket
Academic Affairs Offices Eileen Schlundt 85000 Help Center
Admin Services Brian Beamer 85000 Help Center
Advancement Eileen Schlundt 85000 Help Center
Agriculture Llarehn Wint 85000 Help Center
Arts Humanities David Gaines 85000 Help Center
Athletics John Bopp 85000 Help Center
Auxiliary Corporations MIS HelpDesk 80820 assoctech@csufresno.edu
Business Will Tubbs  85000 Help Center
Continuing and Global Education Manuel Serrano 80380 manuels@csufresno.edu
Education Manuel Serrano 80380 manuels@csufresno.edu
Engineering Larry Barnes 85000 Help Center
Health Center Kelly O'Boylan 85000 Help Center
Health and Human Services Glen Hunt 85000 Help Center
Library Kong Lee 85000 Help Center
Science and Math Tim Vue 85000 Help Center
Social Sciences Christopher Cruz 85000 Help Center
Student Affairs Boon Mo 85000 Help Center