Director of Client Services - Brad Barker
Desktop Support Group [DSG]
Desktop Support/Professional Services provides desk-side support to end-users and the support work related to desktops and laptops. These services include the setup, maintenance and repair of desktop/laptop computers. Desktop Support/Professional Services work with IT Liaisons to deliver desktop support to units including Colleges, Schools and Divisions.
Service Desk [Help Desk]
The Service Desk staffs our campus Help Desk, delivers call routing and dispatch services for technology-related support calls and provides operational support for our service management practice.
The Help Desk provides first level telephone, online, and email support for the entire campus community.
For telephone support and hours click here to visit the Help Desk.
Technology Services provides baseline recommendations on technology equipment on campus, including computer workstations, faculty laptops, and smart classroom equipment. Technology Services works collaboratively with the Academic Information Technology (AIT), campus purchasing and various other campus entities to ensure that campus technology equipment stays current and useful.
Current campus standards can be found here.
Link to campus policy for purchasing technology
Manager of Technology Support Services - Harry Zahlis
College & Divisional Liaisons
An IT Liaison is the on-site presence to provide a response to service requests within a College, School or Division for those matters where the Help Desk cannot directly provide support. An IT Liaison is available to faculty, staff and students in the College, School or Division to provide first contact resolution, on-site consultation, and coordinate the response of central IT resources for service requests within a College, School or Division. IT Liaisons seek to deliver IT services in a manner that is aligned with the priorities and practices of the central IT and the College, School or Division.
|College or Division||IT Liaison / Contact||Phone||Submit Ticket|
|Academic Affairs Offices||Eileen Schlundt||85000||Help Center|
|Admin Services||Brian Beamer||85000||Help Center|
|Advancement||Eileen Schlundt||85000||Help Center|
|Agriculture||Llarehn Wint||85000||Help Center|
|Arts Humanities||David Gaines||85000||Help Center|
|Athletics||John Bopp||85000||Help Center|
|Auxiliary Corporations||MIS HelpDeskfirstname.lastname@example.org|
|Business||Will Tubbs||85000||Help Center|
|Continuing and Global Education||Manuel Serranoemail@example.com|
|Engineering||Larry Barnes||85000||Help Center|
|Health Center||Kelly O'Boylan||85000||Help Center|
|Health and Human Services||Glen Hunt||85000||Help Center|
|Library||Kong Lee||85000||Help Center|
|Science and Math||Tim Vue||85000||Help Center|
|Social Sciences||Christopher Cruz||85000||Help Center|
|Student Affairs||Boon Mo||85000||Help Center|