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Field Operations

Director of Classroom Technologies, Operations & Networks - Mike Garvey

Field Operations

Field Operations provides multiple voice communications services to the campus which includes maintaining the outside copper and fiber plant, programming, enhancing, and maintaining a new voice over IP (VoIP) phone system along with providing standard voicemail and call center services. Installing and upgrading the intra-building communications cabling is also part of this group's responsibility.

To request service, click 



Telecommunications Billing

Telecommunications billing is responsible for gathering, processing, and posting of all phone related billing on campus.  Below are a few common questions:

What makes up the costs paid by departments?

Departments are charged a line rate that pays for the operations, maintenance and domestic use. They also pay a device charge for the phones that cover replacement parts and a phone refresh which, as currently planned, would occur every 5 years. International calls will be billed to departments at cost. Wiring changes or non-standard requests will be charged at a time and materials (T&M) rate.

What costs are paid centrally?

The capital acquisition and replacement costs for the phone system are being paid centrally as are all emergency phones. All phones in centrally supported/scheduled classrooms and those classrooms designated by STLT are also covered. Departments, schools or colleges who have special use labs and classrooms will be responsible for paying for phones in areas. In addition, all campus telephony infrastructure, network operations and network maintenance are covered centrally.

How much are the monthly line charges?

Monthly Recurring Charges (State)

Charge Item Current Rates



Line Reservation and Virtual Line


Device – Large


Device – Medium


Device – Small


Analog Line


Labor Rate



Telephony Services

Technology Services provides digital and analog phone lines to the university community. We also provide emergency phone service to the campus.

Services Provided:

  • Voicemail

       Call Xpress Quick Reference Card click here  

  • Teleconferencing
  • Faximile
  • Automated Call Distribution

For more information click here.

Avaya Phone System

Frequently Asked Questions

The following links are to pdf documents. 

Phone Types:

Phone Type
Small Medium Large
VOIP 9620L 9620C 9640
Digital   2410